Company Policy
Hoosier Guitar Company Policy: Return or otherwise
Christmas Return Policy only: Orders placed between Nov. 25 th and Dec. 25th): If you are purchasing a Christmas gift, we will extend our return period to 7 days after Christmas day. *Returns postmarked within 7 days of Christmas are eligible for a full refund of the purchase price. (Shipping and Handling is non-refundable)
Keep the item(s) 10 days. If you are not completely satisfied, return it for a full refund of the purchase price. There are no restocking fees if the item is returned in new condition and within the 10 days. (Shipping and Handling is non-refundable)
NOTE: Our Return policy is calculated by the days after you receive the product until the day we receive the product back. ( We look at the postmarks)
Items must be returned in new condition with no signs of wear. They must be returned in the same box and packed the same way you received the item. Please inspect your merchandise upon arrival for any damage. If it is damaged in anyway during shipping notify us immediately. So we can file a claim with the shipping company. Damage has to be apparent and clearly caused by shipping. If you don't contact us the day of or the day after you received your merchadise there's nothing we can do.
Always remember that you can call or email us to solve any problems. We like satisfied customers.
Thanks
This return policy does not apply for Accessories, Microphones, Harmonica’s, CD’s or learn to play products. All refunds have to be approved by Hoosier Guitar Company.
If we do any custom work , upon your request, that changes the product in anyway the product is non-refundable. (Professional Setup not included) Installing or changing to a special string, a pickup, nut, saddle, strap nut ect…
Hoosier Guitar Company is not liable for incorrect spelling, pricing errors, incorrect manufacturer’s specifications or grammatical inaccuracies. Prices subject to change without notice.
CONFIDENTIALITY NOTICE:
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Thank you.
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